Refund and Satisfaction Guarantee Policy

1. Cancellations and Refunds Prior to Commencement of Services

1.1. Guests may cancel their booking for any reason and receive a full refund provided that such cancellation is made no later than seven (7) calendar days prior to the scheduled commencement of the walk or tour.

1.2. Cancellations made within seven (7) calendar days of the scheduled tour commencement shall be eligible for a full refund only if the vacated booking is subsequently filled by another guest. In the event that the booking is not filled, the guest shall be entitled to either:

• (a) a fifty percent (50%) refund, or

• (b) a credit equal to one hundred percent (100%) of the booking value, which may be applied to a future booking within twelve (12) months.

1.3. Exceptions to the above may be made in circumstances of genuine personal emergency or other exceptional situations at the sole discretion of Bakers Walking Co.

2. Post-Experience Satisfaction Guarantee

2.1. Bakers Walking Co. offers a full 100% Satisfaction Guarantee. If a guest is not satisfied with the experience for any reason, they may request a refund of the full booking amount provided that the request is made:

• (a) during the course of the tour, or

• (b) within twenty-four (24) hours following the conclusion of the tour.

2.2. No specific reason is required to invoke this guarantee. Refunds under this clause will be granted at the guest’s request, subject to the limitations in Clause 3 below.

3. Fair Use and Abuse Prevention

3.1. To ensure the long-term viability of this policy, Bakers Walking Co. reserves the right to decline future bookings or limit refund eligibility for any individual who, in the reasonable opinion of the company, engages in fraudulent, excessive, or bad-faith use of the refund or satisfaction guarantee policies.

3.2. All approved refunds shall be processed to the original payment method within a period of three (3) to five (5) business days from the date of approval.